Why Factory Delivery Matters
Factory delivery—using company-owned trucks and drivers—is a benefit that goes beyond logistics. With company-owned trucks and drivers, your order stays in the hands of people who understand cabinets—from the moment it leaves the plant to the moment it arrives at your destination.
What does that mean for you?
- It means fewer damaged cabinets and components.
- It means reliable scheduling you can depend on.
- It means one point of accountability. When there’s a problem, you talk to your customer service rep at the Integrity factory. You’re not filling out on-line forms that may or may not provide resolution.
- It means you can spend less time managing problems and more time serving your customers
Accountability from Start to Finish
When the cabinet company owns the truck and employs the driver, there’s no finger-pointing if something goes wrong.
- No more excuses for who caused any damage
- No more chasing a third party for resolution
- One company is responsible for the entire process
For you, that means less time babysitting problems.
Better Handling = Fewer Damaged Cabinets
Factory drivers handle cabinets every day. Common carriers handle everything, from oil drums to cases of screws and nails to boxes of decorative glassware. And everything in between.
With factory deliveries
- Cabinets don’t get stacked under heavier freight
- Less transferring between terminals (where damage often happens)
- Drivers understand what matters
- All parts of the orders stay together
Fewer damaged items on your cabinet delivery means fewer re-orders and happier customers.
Predictable Scheduling | Deliveries You Can Plan Around
With common carriers, you’re working around their route, timing and schedules.
Factory delivery means your deliveries are planned in advance with plenty of notice. You can depend on getting your cabinets when you’ve been told they will arrive. Plus your only communication regarding deliveries is with the point person at the factory. Not some random dispatcher at the trucking company.
You can schedule installs with confidence. Line up the subs. Alert the homeowners. Cabinets will be delivered on this date, then all systems are go.
Less Stress on the Your Team
Common carrier deliveries often mean:
- Sorting mixed pallets
- Checking in freight quickly under pressure
- Dealing with rushed drivers
Because factory delivery is controlled, you can know what to expect and be prepared. Then your team isn’t scrambling at the loading dock.
Factory Delivery Helps Protect Your Reputation | It Reflects on You
When deliveries go smoothly, you look organized and professional.
When it doesn’t go smoothly, the homeowner doesn’t blame the trucking company, they blame you. Factory delivery helps protect your reputation.
With Integrity Cabinets
Integrity cabinets are delivered on factory owned trucks driven by factory employees who know what they are doing and understand the importance of treating cabinets with care. That means fewer surprises, fewer problems and more confidence from order to installation.
When you’re not worrying about what the freight company might be doing to your order, you can focus on your customer and prepare them for the beautiful new kitchen coming their way.